Sector
Customer Service Agents

Gender
Female

Date of Birth
02-03-1990

Visa Type
Husband / Father Visa

Visa Expiry Date
28-07-2022

Sponsor Visa Expiry Date
05-03-2023

Experience
3 Years

Languages
English, Hindi, Gujarati

Work Experience
? Telesales cum Customer service representative at Eureka Aqua INTL.-Dubai from OCT 2020 Job Responsibilities: • Grow and manage a sales lead pipeline to provide ongoing phone/e-mail assistance, and reminders to potential customers • Manage time effectively between launch/on-going management of current account base with primary focus on cultivating new business opportunities • Work with the business to build strong customer relationships and develop trust & rapport • Prospect, cultivate, and develop new customers • Providing information and advice on company products and services • Providing customers with quotations and proactively following them up with an outbound call • Manage CRM to assign jobs and allot to the technicians on daily basis • To follow with technicians on completion of their work allotted • Follow up for pending payment • Prepare excel sheet for sales and service for accounts and monthly targets ? Customer Relation Executive at Millennium Toyota in Andheri-Mumbai from Jun 2011 - Jan 2013 Job Responsibilities: 1. PSFU (Post service follow up calls): • Understand the Automotive market (car brands, types and models), (tires brands, patterns and sizes • Call customer to know the service feed back • Understand customer’s needs and expectation • Check with customer to rate the service on the scale of 1-10 • Provide and propose the best solution that meets customers’ needs • Effectively manage and solve customers’ complaints • To discuss complaints (Technical issues) with service advisor • Provide solution to dissatisfied customer • To update contacted & non-contacted customers in the system 2.CTDMS (Centralized Toyota dealer management system): • Feed and update customers’ information in the system • To open and update complaints of dissatisfied customer • To close the complaints in the system after providing solution within 7 days of complaint closure date. ? Front Lobby In charge at Millennium Toyota in Andheri-Mumbai from Feb 2013 - Jul 2013 Job Responsibilities: • Greet & Welcome Customers • To Slot customers as per appointment timings and handover to service advisor • Ability to handle difficult customers • Visiting workshop to check with technician and resolving complaints with service advisor & CRM • To check car job are completed on customer promise time • Experience in Supervisory roles ? Customer Relation Executive at Solitaire Honda in Andheri-Mumbai from Mar 2011 - Jun 2011 Job Responsibilities: 1. PSFU (Post service follow up calls): • Communicating with the customer positively • Taking feedback patiently and check with customer to rate the service • To understand customer and fulfill their needs • Effectively manage and solve customers’ complaints • Feed and update customers’ information in the system ? Event Executive at TEFLA’S CONFERENCES & EVENTS PVT LTD in Mumbai from Sep 2010 - Feb 2011 Job Responsibilities: • Generate and maintain the database related projects • Contact to delegates via emails • Mass mailing for projects promotions • Handle spot registration & coordination of events Events handled: • Globoil India • Grain Asia • The Sugar Summit

Description
? Telesales cum Customer service representative at Eureka Aqua INTL.-Dubai from OCT 2020 Job Responsibilities: • Grow and manage a sales lead pipeline to provide ongoing phone/e-mail assistance, and reminders to potential customers • Ma